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FAQs
General
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Our standard office hours for most of the year are Monday through Thursday, 8am to 4:30pm. During tax season, however, we have extended hours:
January:
Monday to Friday: 8am to 5pm
February to April (Tax Season):
Monday & Tuesday: 8am to 6pm
Wednesday to Friday: 8am to 5pm
Saturdays: 9am to 12pm
May:
Monday to Friday: 8am to 5pm
June through December:
Monday to Thursday 8am to 4:30pm
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Our firm offers a full range of tax preparation and financial services for both individuals and businesses located right here in our small Indiana town.
For individual taxpayers, we provide guidance and filing for federal and state income tax returns. We have extensive expertise with rental properties, stock/capital gain income, retirement planning, and inheritance specifics. Support ranges from simply preparing your annual returns to developing ongoing tax strategies focused on legal deductions, credits, and long term goals.
For privately held businesses, our offerings include corporation, partnership, payroll, and sales tax reporting and compliance. Beyond tax filing, we provide complete bookkeeping, financial statements and cashflow management. Advisory support is also available for new entity structuring, cloud accounting system setup, fringe benefit planning, and general business growth strategy sessions.
While taxes and financial reporting may seem complicated or even intimidating, our experienced team strives to approach every unique client situation with patience and understanding first. We enjoy not only crunching the numbers but simplifying concepts and educating on best practices tailored exactly for you. Our passion is helping both individuals and businesses right here in our community thrive and achieve peace of mind.
Please don’t hesitate to call or email us with any specific questions on the services we provide. We look forward to possibly working together!
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We work most effectively with proactive self-starters who take responsibility for organizing financial records and business documents. Our streamlined processes integrate seamlessly with clients who are comfortable leveraging technology and cloud-based systems.
Rather than chasing clients for missing receipts and chasing down paperwork, we collaborate best with detail-oriented individuals and businesses who value organization. We want to enable our clients’ success through accurate accounting, not create more chaos and frustration.
Our focus is serving independent operators including solopreneurs, side hustlers, freelancers, and other self-employed professionals. We understand the dynamics of running a small business and have tailored expertise to deliver personalized support.
While we aim to provide excellent customer service, we cannot be available nights and weekends year-round without burnout. We work most effectively with clients who understand our team needs balance as a small firm to produce high-quality financial services over the long term.
At our firm, we optimize efficiency to deliver value and free our team and clients to put energy back into the things that matter most.
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We operate primarily on scheduled appointments to ensure we can dedicate our full attention to each client we serve. While we understand some questions come up where a client may wish to stop by, we unfortunately do not have availability for extended walk-in meetings or financial consultations without an appointment.
We kindly request that if you need to come to our office without a scheduled visit that you give our team a call or email us first so we can determine if and when we have capacity to meet or can resolve your inquiry over the phone or email. Many questions can actually be answered without requiring office time. Making appointments allows us to make the best use of time for both our firm and our valued clients.
Our schedule fills up quickly during tax season, so whether it’s a new or returning client we highly recommend calling or emailing as early as possible to lock in time. We wish we had unlimited hours to serve walk-ins, but finding that life balance enables us to operate sustainably and provide the highest quality service when you do meet with our team. Thanks so much for understanding!
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Scheduling a call with our experts is super simple - just contact us by phone, email, or utilize the Become a Client link on our website.
Whether you call, email, or use the link, we make it a breeze to get on the calendar. Our goal is talking through your specific tax and financial questions quickly with no hassle or phone tag.
We know you're busy, so let technology do the work to connect us. Reach out via your preferred channel and our tax pros will be in touch ASAP. We look forward to serving as your year-round financial partners!
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We are flexible in accepting several payment options: cash, check, payment cards, and online payments.
For in person payments at our office, we can accept cash or card for your convenience. We also will still accept personal checks for the time being but may move away from these in the near future.
We also provide clients an online payment portal through TaxDome to securely pay any balances owed to our firm at your convenience. Your TaxDome dashboard allows 24/7 access to your key tax documents and proactively track payments. This is the easiest way to pay since you can log in, view your return status, and pay any amount due from anywhere. Often it eliminates needing to come into our office.
No matter how you prefer to pay—cash, card, check, or through TaxDome—we aim to provide multiple options to take care of balances easily. Let us know if you ever have any trouble accessing the online payment portal or have questions about the available methods. We're glad to walk you through the one that works best for your needs!
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As experts, we aim to make sure our clients never feel blindsided by shifting tax codes and policies that impact their individual or business situation. We offer a couple ways to help you stay informed about the latest developments:
First, we will soon be launching a practical and easily understandable tax blog on our website. This blog will cover broader changes without overwhelming you with unnecessary details.
Additionally, if you have any specific questions related to your individual or business circumstances based on recent news or life changes, please don't hesitate to reach out to us via personalized emails or messages on TaxDome. We love proactively consulting about the implications unique to your circumstances.
Through our website content and direct inquiries, we provide year-round support answering how evolving guidelines could affect your obligations and opportunities. We make taxes easier to handle together!
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Protecting your private data is our top priority and the law. We implement cutting edge protocols and technology specifically to guard against breaches. This includes using TaxDome - our secure, encrypted client portal.
We prefer uploads to TaxDome rather than email for maximum safety. It also enables 24/7 access to view your documents, track progress, make payments and more.
Our firewall-secured networks, rigorous authentication requirements, and customized access controls minimize risks
While no systems are foolproof, our ironclad modern safeguards give clients industry-leading confidence. Entrust sensitive materials to us knowing we take every precaution to avoid identity theft through our engagement. Just focus on financial peace of mind – we zealously guard your data!
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Our services provide a much more personalized, attentive experience over large national chains. Some key benefits of working with us include:
• Customized Tax Plans: We get to know each unique client situation in-depth in order to provide tailored advice and ongoing tax optimization specific to your needs - not just cookie-cutter, one-size-fits-all strategies.
• Direct Communication: Clients work directly with our knowledgeable tax professionals here in Indiana from start to finish instead of being transferred between disconnected departments full of anonymous staff.
• Hands-on Partnership: Our smaller firm focuses on directly serving families and building genuine relationships with area individuals/businesses rather than simply pursuing sales quotas and pushing services that may not fit. We become your trusted year-round tax advisors.
• Responsiveness: Being smaller and locally positioned enables us to be extremely responsive to client requests rather than getting stuck in bureaucratic red tape that depersonalizes interactions.
• Competitive, Transparent Pricing: Free of the overhead carried by large national operations, our rates deliver significant value benefiting our northeast Indiana neighbors. All costs are laid out clearly upfront as well.
In short - with our firm you get specialized expertise and Five Star service without impersonal hassles or Cookie Cutter solutions. We approach each engagement like family. Schedule a free consultation to experience the difference!
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We recognize that financial questions or concerns don't always nicely confine themselves to standard business hours. While we aim to maintain work/life balance for our team, we also provide options for clients needing assistance handling off-hour emergencies when possible:
• Email Support: Send us a message 24/7. While emails after close of business may not be returned until the next morning, rest assured we will respond promptly at 8am to begin sorting out any emergency issues right away.
• TaxDome Portal Access: As clients, you have secure round-the-clock access to your financial documents and can also utilize TaxDome’s message center to ask questions or alert us to urgent matters anytime.
• Custom Appointments: Within reason and subject to availability, we can occasionally arrange early morning or after work consultations to address extremely pressing scenarios that just can’t wait.
While scheduled meetings allow us to be at our best, we also care deeply about clients who may find themselves facing immediate concerns or financial distress at odd times. So, in the rare off-chance emergencies strike your world after hours, utilize email, TaxDome and customized appointments to get the quickest assistance possible from our team.
Please remember there is no such thing as a “tax emergency” - while obligations feel pressing, we save money not lives!
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Yes! As a client of our firm, you get complimentary access to TaxDome - our secure client document portal available 24/7.
TaxDome allows instant access to digital copies of your tax returns, tax forms, notices and all other financial documents exchanged with our office completely paper-free. Simply log in online anytime or via mobile app to view or download everything critical in one organized location - no more digging through file cabinets!
Features include:
• Document storage all in one place
• Download/print anything on demand
• Attach supplementary files for us
• Encrypted archive protecting your data
• Paperless tax prep and e-sign capabilities
We love providing anytime transparency into status and records so you stay continually informed. Plus leveraging TaxDome cuts down on email clutter and keeps communications smoothly flowing. Let us know if any questions come up accessing the portal! We believe strongly in digitally empowering our clients through tools like TaxDome.
Tax Questions
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Our fees are determined based on the complexity of each client's unique tax and financial situation. Some major factors include:
For individual tax returns, our minimum fee is $300 which includes your federal and one state tax return preparation and e-filing. The minimum fee for business entity returns like partnerships, S-corps and trusts is $1,000 which also includes a state filing.
From those starting points, fees may increase incrementally based on aspects such as:
• Overall complexity including the type of return (personal, corporate, trust, etc.)
• Number of filing jurisdictions if there are multiple states or international transactions/accounts
• Inclusion of additional schedule types like for businesses, rentals, or farms (Schedules C, E, and F)
• The accounting work and bank reconciliations needed if we perform your bookkeeping
• Number of follow up information requests or back-and-forth questions asked during the engagement
• General responsiveness and organization of documentation provided
The fees listed on each engagement letter are customized to reflect our time investment based on what we anticipate needing to prepare and file complete and accurate tax returns for each unique client. Please feel free to inquire with us if you need an estimate!
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Being organized for your tax appointment is key to making the most efficient use of your time with us and ensuring we have all the necessary information. Here are a few tips:
Review the checklist we email detailing the specific documents needed. Gather all materials ahead of time rather than waiting until the meeting.
If you don't receive an email, common items to assemble are prior year tax returns, all W-2 and 1099 forms, income/expense summaries, and any notices from the IRS. Remove all forms from envelopes and review for accurate information (name, social security number, address, and payment amounts). Do not staple documents together.
For business clients, have QuickBooks or accounting records updated and ready for review. Print out a profit & loss statement and balance sheet.
Make a list of any major life changes over the past year (new child, job change, retirement, new business, etc) to discuss impact.
Note down any questions that have come up as you collected documents or concerns about past filings.
Arrive 5-10 minutes early to complete any additional paperwork and settle in.
Preparation is key - it saves time, provides us a complete picture, and enables us to offer more robust guidance. Don't hesitate to call ahead if any questions come up while gathering materials! We look forward to meeting with you.
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Absolutely! At our firm, tax preparation represents only part of the picture. We provide tailored tax planning, projections, and advice 12 months a year - not just during the frenzied filing season.
Whether you're an individual or business, our team can help assess current tax scenarios for opportunities, guide decision making that optimizes your tax positions, and plan approachably for short and long term liability management.
Some examples of year-round support we provide are:
Quarterly estimated payment planning
Tax impact analysis on major financial decisions
Retirement withdrawal strategy reviews
Projecting tax changes in future operating plans
Volatile income stream smoothing recommendations
The list goes on and on. The bottom line is we become a trusted member of your financial team beyond just compliance filing. Let us know how we can lend guidance through proactive consultations tailored to your unique tax circumstances.
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We understand that seeing a letter from the IRS about being selected for audit can be intimidating and stressful. If this does occur, rest assured our years of experience guiding clients through audits puts us right by your side every step of the way.
First, only a small percentage of returns are audited and there are various reasons filings get flagged - so try not to panic. We start by reviewing exactly why your return was selected and the specific documentation being requested.
Next, we strategize the most appropriate responses and make sure you fully understand the game plan going forward. Typically we handle all direct communication and information submission to the IRS on your behalf with power of attorney.
Our goal is always providing complete, prompt and courteous cooperation to facilitate the quickest resolution with as little financial impact as legally possible. Most audits conclude with relatively simple clarification or small balance adjustments. However, on the rare chance of a prolonged dispute, we partner with specialized legal resources to ensure expert defense of your filings.
The bottom line - if you ever receive that audit letter, stay confident knowing we make the process as painless as possible and fight rigorously for your best possible outcome every step of the way.
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No worries, this is a common situation we can easily resolve! As soon as you realize anything is missing from your filed tax return, just gather up the related documentation and notify us.
If additional tax is owed, we simply prepare an amended return with the missing information.
If the missing data results in additional deductions or credits lowering the tax you paid, then we take care of claiming those timely on your behalf and secure the maximum refund.
The key is contacting us promptly before the IRS first reaches out about discrepancies. Taking the proactive step eliminates stress down the road. We’ll calculate the precise next steps specific to your unique correction needed. Quick, voluntary disclosure is key for a smooth process.
Our goal is ensuring every client has the most accurate, complete filing possible. Never worry about needing revisions - just let us know ASAP if anything comes to light so we can resolve seamlessly!
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The specific business tax forms required for your company depend on your legal entity structure. Here's a general guide:
Sole Proprietorship:
• Schedule C (Form 1040): Profit or Loss from Business
• Form 1040: U.S. Individual Income Tax Return
Partnership:
• Form 1065: U.S. Return of Partnership Income
• Schedule K-1 (Form 1065): Partner's Share of Income, Deductions, Credits, etc.
• Each partner reports their share of income on their individual tax returns using Schedule E (Form 1040).
Limited Liability Company (LLC):
• For single-member LLCs: Schedule C (Form 1040) and Form 1040.
• For multi-member LLCs: Form 1065 and Schedule K-1 for each member, who will then use Schedule E (Form 1040) to report their share of income.
S Corporation:
• Form 1120S U.S. Income Tax Return for an S Corporation
• Schedule K-1 (Form 1120S): Shareholder's Share of Income, Deductions, Credits, etc.
• Each shareholder reports their share of income on their individual tax returns using Schedule E (Form 1040).
C Corporation:
• Form 1120: U.S. Corporation Income Tax Return
Additionally, depending on the nature of your business and specific transactions, you may need to include various schedules and additional forms. It's crucial to gather all relevant financial records, including income statements, expense receipts, and supporting documentation for deductions.
Keep in mind that tax laws and forms can change, so it's recommended to consult with a tax professional or CPA to ensure you're using the most up-to-date forms and accurately meeting all tax obligations for your business.
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We generally recommend keeping tax returns and supporting documentation on file for a minimum of seven years. The IRS can go back and audit returns for up to three years. However, they can request up to six prior years if they suspect substantial underreporting of income or fraudulent activity.
Additionally, the statute of limitations time period gets extended from three to six years if the tax return omits amounts in excess of 25% of gross income. So keeping at least six years of past returns ensures you have all records necessary if ever audited down the road.
An extra buffer of one additional year covers the rare cases where filing extensions or other unique circumstances further lengthen that IRS review window.
The bottom line is maintaining easy access to at least seven years of previous tax documents helps avoid potential hassles or penalties perpetuated by lost data. Electronic copies stored securely in the cloud provide protection with little space. And rest assured, we keep copies of client returns should records ever become misplaced. Let us know if any other questions!
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It's important to understand that while a tax extension provides more time to submit your return documents, it does NOT extend the deadline to pay any taxes owed.
Specifically, by filing an extension you push the paper return deadline back 6 months from April 15th to October 15th. However, any amount you estimate is still owed for that tax year remains fully due on the original standard deadline of April 15th.
So, if you end up needing to make a payment when you eventually do complete the return, interest and penalties apply retroactively on any unpaid tax not settled by 4/15.
The extension is only related to DOCUMENTS. The CASH owed stays firmly due at the normal federal/state deadlines. We can help estimate what may still be owed if uncertain when requesting an extension.
Bottom line - file the extension paperwork with us by April 15th if more time is needed to prepare your return. But be prepared to pay the estimated taxes to avoid any interest or penalties down the line. Let us know if any other extension-related questions come up!
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If you believe your tax return results in an incorrect amount owed or inaccurate refund, please notify us right away to discuss your concerns. There are a few potential options depending on the specifics:
First, we will review your return, step-by-step together to understand exactly where the discrepancy lies and if any simple math or data errors may have occurred. Sometimes double checking a few key components solves the issue.
If that all looks accurate, we can explore amending the most recent filing to correct certain deductions or calculations that may have been incorrect or missed. Depending on what changes, this could alter the final amounts in your favor.
Finally, if an amendment won't rectify the situation, we can initiate a formal appeals process with the IRS disputing their assessed amounts. We act as your ongoing representative communicating evidence and reasoning until a suitable settlement is reached.
No matter the cause, our team has the expertise to audit your situation and determine the most strategic response. We'll clarify next steps so you feel confident we're working diligently to resolve the payment or refund abnormality. Let us tackle this directly with the IRS so you can breathe easy!
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Thanks for understanding our industry experiences profound capacity constraints and personnel limitations during the tax preparation crunch from February-April 15. To set realistic turnaround expectations, we suggest the following timelines:
Personal Tax Returns:
• Simple filings (one W-2, limited deductions): 10-15 business days
• Complex filings (investments, rental income, etc.): 15-25 business days
Business Tax Returns:
• Pass-through entities (Partnerships, S-Corps): 14-21 business days
• Corporations: 21-30 business days
The unique attributes of every tax scenario prevent concrete promises. But we strive to complete quality, accurate returns balancing speed and precision as rapidly as capacity allows given tremendous seasonal demand.
Communication is vital so we can align on expected timeframes for your specific business or personal tax prep needs in advance. We may be able to identify options like filing an extension if more time is required. Our goal is avoiding any surprises through transparency around average completion timelines. Just ask for estimates!
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Yes, our firm electronically submits all eligible tax returns directly to the IRS and state agencies for the fastest possible processing. E-filing prevents delays that can accompany mailing paper returns.
In terms of refund timing after filing, the IRS estimates most e-filed returns with direct deposit requested are processed within 21 calendar days of acceptance. State refunds generally follow a similar timeframe after confirming with the IRS.
So once we confirm your e-filed return is accepted free of errors, build in approximately three weeks to receive any expected refunds via the preferred direct deposit method. Refund checks mailed take slightly longer at around 6 weeks. We proactively confirm once refunds are scheduled for issuance by the IRS.
Business & Payroll Questions
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As a small business owner, nearly all ordinary and necessary expenses paid to operate & directly benefit your company are tax deductible. Some common examples include:
• Equipment, tech, or supplies purchased for the business
• Office rent & utilities
• Vehicle mileage or transportation related to your work
• Travel and meals with business purposes
• Marketing, advertising, website and graphic design
• Accounting and legal fees
• Software subscriptions & services like internet or mobile
• Insurance policies protecting the company
• Continuing education and training to improve skill set
• Salaries, contractor labor, and employee benefits
• Interest paid on business loans or credit cards
The key requirements are proof the costs are legitimately tied to activities that aim to earn business income. We can perform a thorough analysis of all your expenditures to identify deductions. With some planning, we uncover every allowable tax reduction while staying compliant. The result is maximizing how much you keep while optimizing cash flow. Let us know if any specific expense questions!
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Absolutely! As tax experts, we provide full service accounting, payroll and detailed bookkeeping tailored exactly to small businesses like yours. We become your outsourced finance team.
Specifically for new business clients, we recommend starting with a cloud-based accounting system, such as QuickBooks or FreshBooks. You can contact us for a quote if you would like to discuss which one is right for you or if you would like help setting one up.
From there we transition into an ongoing bookkeeping role handling all bank/CC reconciliations, accounts receivable, payable & reporting. Add-on payroll processing ensures seamless tax payments and filings for any employees.
Additionally, as your tax partner already we'll proactively guide financial decisions all year that align with proper documentation plus optimal tax strategy. For new entrepreneurs, we enjoy easing the process from the ground up!
Please reach out to schedule an in-depth consultation about your goals. We tailor the right blend of small business accounting, bookkeeping and payroll services to fit your unique needs. Let our years of expertise go to work for you!
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Yes, our firm handles complete sales and use tax reporting for small business clients right here in Indiana. However, in order for us to submit filings on your company's behalf, a few simple requirements must be met:
You need an active INTIME account with the Indiana Department of Revenue. If you don't have one yet, we can assist with setup.
Grant us Power of Attorney (POA) authorization within INTIME, providing access to file returns under your registered account. The POA approval process only takes a few minutes.
Maintain detailed point-of-sale records and inventory tracking in order to calculate accurate sales tax liabilities each period. Your bookkeeping software should automate this process.
Provide us timely period-close financial reporting in order to monitor sales thresholds and submit payments on schedule.
As long as those criteria are fulfilled, we easily handle all of the heavy lifting when it comes to Indiana retail sales and use tax. Filings are prepared based on your INTIME account activity and submitted electronically through their convenient online portal along with payment. We'll make sure your small business remains fully compliant!
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Yes, our firm provides comprehensive payroll processing and tax reporting for business clients as an added service.
Specifically, we can handle:
• Setting up payroll items for each employee (salary, hourly pay rates, bonuses, reimbursements etc.)
• Calculating regular and overtime pay each period based on actual hours worked
• Managing all tax payments and forms for federal, state and local jurisdictions
• Submitting quarterly payroll tax returns (941, 940, etc) required
• Providing online access to W-2s at year-end for employees
• Advising on proper worker classification (W-2 vs. 1099)
Our customized payroll administration relieves the burden for ownership to tackle these tedious responsibilities accurately in house. We ensure staff are paid promptly each period and that all resulting employer tax liabilities are fully covered on your behalf for peace of mind. One less thing to worry about so you can get back to growing your business! Let us know if any other payroll questions come up.
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We provide full-service W-2 and 1099 processing and filings for clients utilizing our payroll and contractor reporting. When the tax year closes for your business, we take care of these key year-end steps on your behalf:
Compile wage, tax and demographic details throughout the previous year for each W-2 employee and any 1099 contractors paid. Our systems track these variables.
Generate individual W-2 and 1099 forms for electronic delivery to each recipient's email or physical mailing address by January 31st.
Submit accompanying W-3 and 1096 summary reports to the IRS and state agencies detailing all tax payments remitted from your business throughout the prior year on behalf of workers. These crucial filings are e-submitted by us as well.
Supply copies of all documentation to you for company records that prove full wage reporting compliance.
Having us handle these vital filings ensures accuracy, on-time status and complete documentation trails. Come January, you can relax knowing one of the biggest small business compliance headaches is fully covered by our team! Let us take care of your workforce reporting needs.
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Maintaining thorough payroll records is crucial for any small business employing staff. Some key documentation we recommend retaining for at least 7 years includes:
- Employee profiles tracking pay rates, withholdings, benefits deductions across the years
• Payroll journals showing gross-to-net calculations each pay period
• Annual wage and tax summaries like W-2s
• Timesheets or historical proof of hours worked
• Signed new hire reporting forms like W-4s and I-9 verifications
• Records of payroll tax payments paid to state(s) and IRS
• Unemployment claims information
• Workman’s comp claims and premium payments
• Retirement plan contribution percentages
Essentially, a combination of overarching employee data paired with support validating specific payment streams provides a complete summary of your payroll responsibilities and outlays.
The good news is our payroll team centrally retains digital copies of all filings, payments, tax forms and supplemental materials. So rather than maintain overwhelmed internal records, rest assured our firm preserves comprehensive documentation covering your business across the years! Just another benefit of outsourcing payroll tasks to the experts. Let us know any other questions.
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We highly recommend and provide extensive guidance helping small business clients implement user-friendly cloud accounting platforms - no paper shoeboxes full of receipts needed!
In particular, we most frequently set up new clients with QuickBooks Online. As Intuit's powerful web-based small business accounting solution, it enables seamless automation for tasks like:
• Capturing every dollar in/out via synced bank feeds
• Tracking payables/receivables
• Cutting online checks and invoices
• Payroll integration
• Financial report generation
• Multi-user collaboration
• Anywhere access via mobile
We assist clients through each phase - structuring the software for their needs, providing customized hands-on training for owners and staff, answering platform questions, and generally guides to smooth adoption. The result is an organized digital finance hub to access and manage cashflow plus obligations with just clicks!